Question 1

Do we offer a refund due to Covid-19 travel restrictions?

Accepted Answer

We understand the nature of international travel due to the Covid-19 virus and we have adopted a Covid-19 cancellation policy. A full refund is offered if you need to cancel your booking due to a Covid-19 travel restrictions.

Question 2

When Does It Snow?

Accepted Answer

Officially most resorts open Dec 1st and close at the end of ‘Golden Week’ (the first week of May). Snow conditions vary but are typically at their best from mid-December to mid- March. It is possible to be riding powder as early as late November and warm, sunnier days in April are great for cruising on piste, parks and back-country hikes.

Question 3

How Close is Red Fox Lodge to the Lift?

Accepted Answer

Red Fox Lodge is located directly behind the Suginohara Pairs lift, only a few meter walk to your accommodation and our  Restuarant - The Den -  Snowboard / Ski directly to the back door of the lodge,  The Den restaurant and bar after a day on the powder :)

Question 4

Do you have Internet?

Accepted Answer

Yes, we have a strong wi-fi signal through the whole lodge that is free to guests.

Question 5

Do You Have Laundry Facilities?

Accepted Answer

Yes, coin opperated laundry and drying facilities are available in the lodge.

Question 6

Does Red Fox Lodge have Onsen?

Accepted Answer

No, however there is an local onsen 100 meters from the lodge and there are many other Onsens nearby.

Question 7

How Do I Pay?

Accepted Answer

A 50% deposit is required to secure your booking. The remaining 50% is due 42 days before arrival. All payments are to be made by Credit / Debit Card and are in Japanese Yen (￥).   Upon payment, you will receive an emailed receipt from Red Fox Lodge.    Our credit card payments are processed using Stripe technology. It is a secure service that is safe and easy to use.    Please refer to our Terms & Conditions for further information.

Question 8

Is There a Cancellation Charge?

Accepted Answer

Any Cancellations must be made in writing and confirmed by Red Fox Lodge.   The general cancellation and no-show policy of each Booking is made available during the reservation process and in the confirmation email.    Please note that certain rates, fees or special offers are not eligible for cancellation, refund or change.   Please refer to our Terms & Conditions for further information.

Question 9

Getting To Myoko Kogen - Where is Myoko Kogen?

Accepted Answer

Myoko Kogen is located in Niigata Prefecture on the main island of Honshu, just across the border from Nagano Prefecture. It is the closest part of the greater Myoko City region to Tokyo/Nagano.   The Myoko Kogen area is easily accessed from both international airports in Tokyo (Narita & Haneda) by shinkansen (bullet train), rental car or bus. The total travel time from Tokyo to Myoko Kogen is usually between three to five hours.   Also, to avoid confusion, please be aware of the following terms:   ‘Myoko’ is Myoko City – the large geographic area. It’s central area is around Arai which is roughly 30 minutes by car from Myoko Kogen and Akakura Onsen;   ‘Myoko Kogen’ is the town/village area at the base of the mountains and where the local train station is located. It is 40 minutes by train from Nagano;   ‘Akakura Onsen’ is the hot spring village at the base of the lifts where most foreign visitors stay. It is about 10 minutes by taxi from Myoko Kogen;   ‘JoetsuMyoko Station’ is not close to the ski slopes. It is about 30 minutes drive from Akakura Onsen

Question 10

How do you get to Red Fox Lodge Myoko via  Bus?

Accepted Answer

Myoko Kogen bus transfer is the easiest way to get here. It may take longer compared to train travel, but you can avoid the stress of negotiating timetables and lugging your bags around train stations.   You can book a scheduled Myoko bus with Myoko Shuttle or  Nagano Snow Shuttle both  have  departure times per day from Haneda Airport and] from Narita  Airport. The trip takes about 5.5 hours.     Myoko Shuttle  is the most direct and fastest bus service from Tokyo to Myoko Kogen, Myoko Shuttle service wil drop you off in Akakura from then Red Fox Lodge can provide a  pick-upservice (fees apply). We are also supporting local business when you travle by Myoko Shuttle.   Nagano Snow Shuttle that arrive in the evening include a drop-off at Red Fox Lodge, whilst those arriving earlier in the day provide a drop off at the Akakura bus stop. From there, Red Fox Lodge can provide a  pick-up service (fees apply).

Question 11

How do you get to Red Fox Lodge Myoko via Shinkansen (Bullet Train) to Myoko Kogen?

Accepted Answer

Travel by train to Myoko Kogen involves a train from Narita Airport to Tokyo, then a Shinkansen (bullet train) to Nagano, and then a local train to Myoko Kogen. From the Narita international airport the total trip takes about 3.5 to 4 hours depending upon connection timing.   You may want to consider sending your luggage to Red Fox lodge when you arrive at the airport.      There are a number of companies that operate the biggest is Yamato or “Kuro Neko” which means black cat and you can easily recognize the yellow symbol with 2 black cats.    Black Cat Luggage system is better than having to lug your bags around Tokyo and the Train system. In particular, the space on the Shinkansen can be limited for larger items.   Red Fox Lodge can provide a pick-up service from Myoko Kogen on request (fees apply).

Question 12

How do you get to Red Fox Lodge Myoko via Shinkansen (Bullet Train) to Joetsu-Myoko?

Accepted Answer

Travel by train to Myoko Kogen involves a train from Narita Airport to Tokyo, then a Shinkansen (bullet train) direct to Joetsu-Myoko station.   From the Narita international airport the total trip takes about 3.5 to 4 hours depending upon connection timing.   You may want to consider sending your luggage to Red Fox lodge when you arrive at the airport.      There are a number of companies that operate the biggest is Yamato or “Kuro Neko” which means black cat and you can easily recognize the yellow symbol with 2 black cats.    Black Cat Luggage system is better than having to lug your bags around Tokyo and the Train system. In particular, the space on the Shinkansen can be limited for larger items.   Red Fox Lodge can provide a pick-up service from Joetsu-Myoko Station on request (fees apply).

Question 13

Does Red Fox lodge Have Parking?

Accepted Answer

Yes we have parking spaces that are available for guests of the lodge

Question 14

Can I rent A Car in Tokyo ?

Accepted Answer

Yes,    Be sure to get your international driver’s license before you leave home. In most countries it’s easy and cheap to get one! Below are a couple of links to some of the bigger car rental agencies in Japan with some service in English.   Avis Nippon Rent-a-Car Budget Hertz

Question 15

How to get Money Out in Myoko Kogen?

Accepted Answer

The closest locations to Red Fox Lodge are:   Suginosawa - 100 Meters away you can take money out from the Post office which has an international ATM   Myoko Kogen - there is a 7-eleven that has an international ATM

Question 16

Do You Have an Area to Entertain the kids?

Accepted Answer

We have a games room so you can keep yourself and the kids occupied when you are not out on the mountain. Feel like just chilling out? Jump on the couch and chill with a book or watch TV / a movie. The couches are comfortable and there are plenty of movies to choose from. We’ve got you covered when you want to just hang.

Question 17

What is The Den ?

Accepted Answer

The Den Restaurant and Bar is directly attached to Red Fox Lodge and provides spectacular views of Mt Myoko. With ice cold beer and tasty burgers, what better way to relax after a day on the Mountain.