For bookings made directly with Red Fox Lodge, a credit / debit card is required to hold the booking. The booking, and any subsequent chargers, are subject to our cancellation policy as per details below. All payments made by Credit / Debit Card are in Japanese Yen (￥) and incur a 3.5% surcharge for processing. Our credit card payments are processed using Square technology. It is a secure service that is safe and easy to use. Red Fox Lodge is not responsible for currency conversion and therefore any questions regarding currency conversion must be directed to bank. Booking payments can be made direct at the lodge via Cash or Credit / Debit Card and are in Japanese Yen (￥). Please note that Credit / Debit Card payments will incur the square processing fee (3.5%). Payments made in cash do not incur any additional fee. Please refer to our Terms & Conditions for further information. For bookings made via THIRD PARTY BOOKING site: For guests who booked through a travel agent, online booking platform or other third parties, please refer to your your booking provider directly for assistance. Refer to our Terms & Conditions for further details. Note: Bookings made through a third-party website are subject to that site’s terms and conditions. Please be aware these may differ from ours.

For bookings made directly with Red Fox Lodges: Any Cancellations must be made in writing and confirmed by Red Fox Lodge. The general cancellation and no-show policy is as per below: > For cancellations greater than 90 days, there is no fee and any deposit paid will be refunded in full > For cancellations of more than 30 days, but less than 90 days, 50% of the total fee will be charged to the card on file and is subject to the 3.5% square card processing fee > For cancellations of less than 30 days, 100% of the total fee will be charged to the card on file and is subject to the 3.5% square card processing fee > For no-shows, 100% of the total fee will be charged to the card on file and is subject to the 3.5% square card processing fee Please note that certain rates, fees or special offers are not eligible for cancellation, refund or change and will be stipulated at the time of booking. Please refer to our Terms & Conditions for further information. For bookings made via THIRD PARTY BOOKING site: For guests who booked through a travel agent, online booking platform or other third parties, please refer to your your booking provider directly for assistance. Note: Bookings made through a third-party website are subject to that site’s terms and conditions. Please be aware these may differ from ours.

We understand the nature of international travel due to the Covid-19 virus and we have adopted a Covid-19 cancellation policy. As such, we have adopted a Special Cancellation Policy - Coronavirus (COVID-19) For bookings made directly with Red Fox Lodges: If travel is not permitted due to COVID-19, Guests can cancel or modify their reservations without penalties by contacting Red Fox Lodge directly. Note: Guests requesting a refund of any kind (i.e. cash or credit voucher), it may take up to 90 days from the date of cancellation for the refund to be processed. The form and timing of the requested refund may be subject to the applicable laws of the respective hotel’s location (i.e. Government imposed restrictions on vouchers and cash refunds). For bookings made via THIRD PARTY BOOKING site: For guests who booked through a travel agent, online booking platform or other third parties, please contact your booking provider directly for assistance. Refer to our Terms & Conditions for further details.

Myoko Kogen is located in Niigata Prefecture on the main island of Honshu, just across the border from Nagano Prefecture. It is the closest part of the greater Myoko City region to Tokyo/Nagano. The Myoko Kogen area is easily accessed from both international airports in Tokyo (Narita & Haneda) by shinkansen (bullet train), rental car or bus. The total travel time from Tokyo to Myoko Kogen is usually between three to five hours. Also, to avoid confusion, please be aware of the following terms: ‘Myoko’ is Myoko City – the large geographic area. Its central area is around Arai which is roughly 30 minutes by car from Myoko Kogen and Akakura Onsen; ‘Myoko Kogen’ is the town/village area at the base of the mountains and where the local train station is located. It is 40 minutes by train from Nagano; ‘Akakura Onsen’ is the hot spring village at the base of the lifts where most foreign visitors stay. It is about 10 minutes by taxi from Myoko Kogen; ‘JoetsuMyoko Station’ is not close to the ski slopes. It is about 30 minutes drive from Akakura Onsen

Myoko Kogen bus transfer is the easiest way to get here. It may take longer compared to train travel, but you can avoid the stress of negotiating timetables and lugging your bags around train stations. You can book a scheduled Myoko bus with Myoko Shuttle or Nagano Snow Shuttle both have departure times per day from Haneda Airport and] from Narita Airport. The trip takes about 5.5 hours. Myoko Shuttle is the most direct and fastest bus service from Tokyo to Myoko Kogen, Myoko Shuttle service wil drop you off in Akakura from then Red Fox Lodge can provide a pick-upservice (fees apply). We are also supporting local business when you travle by Myoko Shuttle. Nagano Snow Shuttle that arrive in the evening include a drop-off at Red Fox Lodge, whilst those arriving earlier in the day provide a drop off at the Akakura bus stop. From there, Red Fox Lodge can provide a pick-up service (fees apply).

Travel by train to Myoko Kogen involves a train from Narita Airport to Tokyo, then a Shinkansen (bullet train) direct to Joetsu-Myoko station. From the Narita international airport the total trip takes about 3.5 to 4 hours depending upon connection timing. You may want to consider sending your luggage to Red Fox lodge when you arrive at the airport. There are a number of companies that operate the biggest is Yamato or “Kuro Neko” which means black cat and you can easily recognize the yellow symbol with 2 black cats. Black Cat Luggage system is better than having to lug your bags around Tokyo and the Train system. In particular, the space on the Shinkansen can be limited for larger items.

Travel by train to Myoko Kogen involves a train from Narita Airport to Tokyo, then a Shinkansen (bullet train) to Nagano, and then a local train to Myoko Kogen. From the Narita international airport the total trip takes about 3.5 to 4 hours depending upon connection timing. You may want to consider sending your luggage to Red Fox lodge when you arrive at the airport. There are a number of companies that operate the biggest is Yamato or “Kuro Neko” which means black cat and you can easily recognize the yellow symbol with 2 black cats. Black Cat Luggage system is better than having to lug your bags around Tokyo and the Train system. In particular, the space on the Shinkansen can be limited for larger items. Red Fox Lodge can provide a pick-up service from Myoko Kogen on request (fees apply).

Yes. Please be sure to get your international driver’s license before you leave home. In most countries it’s easy and cheap to get one! Below are a couple of links to some of the bigger car rental agencies in Japan with some service in English. Avis Nippon Rent-a-Car Budget Hertz

CHECK-IN Check-in is from 14.00 JPN. If you arrive earlier on the date of your stay, we are more than happy to hold your bags for you until your room is available. Early check-in is subject to availability on the day of arrival. We require valid identification on check-in in the form of driver’s licence or passport and evidence of your booking reference or voucher for bookings made via travel agents and online travel agent (OTA) websites. LATE ARRIVALS We request that guests advise us of late arrival plans (arrival times after 20.00 JPN) prior to date of arrival. Directions on how to obtain the room key will be informed by the Red Fox Lodge reservation team. NO SHOW If guests do not arrive for their booking without prior notification, the booking will be cancelled in its entirety at 09.00 JPN on the morning after the reservations set arrival date. The Lodge is not obliged to keep the bed/room available after this time. In the event of a no show, no refund will be provided. We recommend guests take out travel insurance for unforeseen circumstances. ​ CHECK-OUT Check-out time is 10.00 JPN. We request that guests fully vacate the bed/room by this time. Belongings cannot be stored in the room after this time; however, we have secure storage available on request. Late check-out is subject to availability, must be pre-arranged and may incur additional charges. If you wish to extend your stay, please contact the team with as much notice as possible; extensions are subject to availability and may result in a room move. Any delays in vacating room after 10.00 JPN will result in an additional delay fee on the top of the room rate.

Standard reception hours are 9am – 5pm (local time). Late arrival is available upon request: Please email / organise before arrival Inhouse guests are more than welcome to approach our friendly staff if reception is not open

Yes, we have a strong Wi-Fi signal through the whole lodge that is free to guests. The Wi-Fi password is available from reception.

Red Fox Lodge provide a drying room and storage for ski/snowboard equipment. These areas should be kept in a neat & tidy fashion and respectful of others using the facilities. Other personal items should be kept in rooms. Rooms, kitchens, bathrooms, halls, stairways and common/shared rooms should be kept tidy and clean at all time.

Yes, coin operated laundry and drying facilities are available in the lodge.

We have a games room so you can keep yourself and the kids occupied when you are not out on the mountain. Feel like just chilling out? Jump on the couch and chill with a book or watch TV / a movie. The couches are comfortable and there are plenty of movies to choose from. We’ve got you covered when you want to just hang.

Yes we have parking spaces that are available for guests of the lodge

No, however there is an local onsen 100 meters from the lodge and there are many other Onsens nearby.

Whilst we love our furry friends, unfortunately Red Fox Lodge has a 'no pets' policy.

Smoking is not permitted inside any part of Red Fox Lodge buildings; this includes the use of vapes. There are designated areas for smokers outside the building. Any guest who smokes inside the rooms is liable to pay a cleaning fee. Any guest suspected of or caught altering smoke detectors or sprinklers will be asked to leave the property immediately without refund.

Red Fox Lodge has an attached bar & restaurant "The Den". The Den opening hours are: Breakfast 7am-9am Lunch + Light Snacks menu 11.30am – 9:30pm Lunch menu from 12pm Dinner menu from 6pm – 9pm* Bar open til midnight Happy hour: 3pm – 5pm For further details on the menu, please visit www.thedenmyoko.com Additionally, there is a Vending Machine available on the Ground Floor near reception and various snacks are available for purchase at reception.

Each room is equipped with a safety deposit box for keeping valuables, as hotel's liability is limited for such items.

We have a limited number of Chromecast devices available for rent. Please contact reception for additional information.

Hair dryers are available in both the men's and women's shower areas.

Officially most resorts open Dec 1st and close at the end of ‘Golden Week’ (the first week of May). Snow conditions vary but are typically at their best from mid-December to mid- March. It is possible to be riding powder as early as late November and warm, sunnier days in April are great for cruising on piste, parks and back-country hikes. For snow and weather forecast visit: https://www.snowjapan.com/japan-ski-resorts/niigata/myoko/myoko-suginohara/snow-weather-reports

Red Fox Lodge is located directly behind the Suginohara Pairs lift, only a few meters walk to your accommodation and our Restuarant - The Den. Snowboard / Ski directly to the back door of the lodge, The Den restaurant and bar after a day on the powder :)

The closest locations to Red Fox Lodge are: Suginosawa - 100 Meters away you can take money out from the Post office which has an international ATM Myoko Kogen - there is a 7-eleven that has an international ATM

The Den Restaurant and Bar is directly attached to Red Fox Lodge and provides spectacular views of Mt Myoko. With ice cold beer and tasty burgers, what better way to relax after a day on the Mountain. The Den opening hours are: Breakfast 7am-9am Lunch + Light Snacks menu 11.30am – 9:30pm Lunch menu from 12pm Dinner menu from 6pm – 9pm* Bar open til midnight Happy hour: 3pm – 5pm For further details on the menu, please visit www.thedenmyoko.com

Belongings that are left behind and found by the staff at the Lodge will be securely stored for two weeks. After this time items that are deemed high value (passports & items approximately over ¥EN 20,000) will be handed to the local police station. Items below this value will be donated to our favoured local charity. ​ Red Fox Lodge is not liable for lost property and storage. If you believe you have left behind any of your personal belongings, please contact the Lodge reception so this can be traced and returned to you as soon as possible. Guests are liable for handling, postage and courier costs or charges for returning lost property. Alternatively, lost property can be collected in person from the Lodge Front Desk. Refer to our Terms & Conditions for further details.

A limited number of Multi-pin adaptors and charging cables are available upon request. A deposit will be required for use of hotel adapters / chargers. Alternatively, adapters and chargers are available for purchase from the lodge reception.